XProtect Smart Client cameras not connecting

[vray2]

Hi,

I get this message "Not connected" when I try to use XProtect Smart client from any of the computers in my workplace. However the software works fine on my and my coworker's personal machines.

We have checked all the minimum requirements of the software and all are complied with. We have tried putting the computers outside the firewall and it still doesnt work. We put our personal machines behind the firewall and it works! We have the same antivirus with same settings on all the machines, including our personal machines.

Attached are images of the software working on my machine and not working on another.



Please help![/img]

[Josh]

First, what version of software are you running? You can find the version and service release letter from the About dialog in the Administrator. The guide below will show you exactly where it is.
http://www.milestonesys.com/?cid=357&newsId=91

Just to clarify...

- On your two personal PC's, the Smart Client works inside, and outside the network that the server is on

- All other PC's do not work whether inside or outside the network

Is this correct? If so, then it means the Milestone software is configured properly, but there is something blocking the ActiveX controls in the software from reaching out to pull streams from the server. Maybe the non-personal PC's are locked down with some AD policy or the software firewall is more strict on them?
_________________
Support Engineer
Milestone Systems Inc.

[pcloo74]

hello milestone expert,

I from Malaysia, i also face the same problem as vray2 posted : " camera cannot connected".

i tried to checked all the router is port forwarding the pc address eg: port 80, turn off the firewall connection,checked the connection of internet , but still no camera image when connect to remote client from internet logging. (WAN)

it only able all camera viewing fine on LAN local networking only

seen it working inside not working from outside??? what wrong?

Currently i using Milestone X-protect professional with 1 free CAM , i using static ip board band line.


2. is milestone software able working on dynamic ip board band line to view in from internet? specially using DYNDNS .ORG register domain?


SOME BODY PLS HELP , I on fire down here.....

[Josh]

Hi pcloo74,

In order to enable NAT (users coming in from the WAN), you must check the box called "Enable Outside Access" in the Image Server Administrator on the XProtect server. This enables you to fill out the outside IP and outside Port fields.

The Outside IP/Port field will be the public IP address of the network the server is on. Whatever IP you enter here is the address that the camera elements of the client will attempt to connect to, to pull video from the server.

Unfortunately right now it is not possible to enter a hostname in this field, so DDNS is not fully supported on the client side. There is a work-around which I've tested and verified though...

Open C:\Program Files\MIlestone\Milestone Surveillance\Imageserver.ini
The file is structured in XML style
Find the "Outside IP" field and enter your dyndns.org hostname
Make sure that "Outside Access" is enabed as well, and save changes.
Restart the "Milestone ImageServer" service

You should now be able to login using the DDNS name, even if your DHCP assigned address changes. However, any time you open then close the Image Server Administrator, you will need to do this again as the hostname doesn't fit the format of an IP address and will be reset to 0.0.0.0.

Now, even if you don't have outside access enabled, you should still be able to at least get to the Image Server Start Page where you download and install the Smart Client. If you still cannot get to this page from the WAN, then the problem is either in your port-forwarding rules in your firewall, or perhaps the Windows Firewall on your server.
_________________
Support Engineer
Milestone Systems Inc.

[pcloo74]

Hi Expert,

Thanks for your fast reply, .

In C:\Program Files\MIlestone\Milestone Surveillance\Imageserver.ini
i set the "Outside IP" field by dyndns.org hostname

how about the "outside port" ? is it set to 84?

[Josh]

The outside port will be the same as the engine (image server port). The only time these will differ is if you need to perform port-translation at the router so that from the outside you connect to http://my.domain.com:84 and your router forwards to 111.222.333.444:80 or some other port. Usually this is used if you need to access several cameras at once over a WAN connection when the camera HTTP ports cannot be changed from 80.
_________________
Support Engineer
Milestone Systems Inc.

[Mr Sots]

[Josh]

Glad you like it Mr. Sots

Yes, VPN is certainly the preferred method, and I'm sure there are some free software-based VPN solutions out there. The Imageserver.ini hack is not recommended, but if you absolutely must have uninterrupted DDNS access and are uncomfortable with VPN's, it's an option
_________________
Support Engineer
Milestone Systems Inc.

[Mr Sots]

Windows XP can be configured pretty easilly to act as a VPN server, just make sure you're well firewalled!

[pcloo74]

Hi all Expert,

Now i able to use DYNDNS service to log into milestone image server.
but what can i do only by using web server to see live viewing through Dynamic IP
Look like, the web browser much limited ....
I need to log as Smart Client through Dynamic IP

I know by setting up a VPN server, can help Smart Client to log in.

Can you guide me how to do it?

Thanks&Regards
PC Loo