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Foscam Denied Access To Email Server


 
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prairie tech
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Joined: 17 Mar 2010
Posts: 4

PostPosted: Wed Mar 17, 2010 9:22 pm    Post subject: Foscam Denied Access To Email Server Reply with quote

I just installed a Foscam model FI8908W and can not send an email notification of an alarm event.

The camera works fine over my AP and I have it port forwarded via my router. I can remotely access it from the public side of the Internet.

However when clicking the "test" button after setting up my parameters, I get an error message that says,

"Test ... Failed
The message is denied by the server. Maybe because of the anti-spam privacy of the server"

I spent an hour on the phone with my ISP who was watching my inbound request to his email server. He said it appears all my settings are correct but does not know why my email is not being received properly. This guy isn't new to the job and is rarely stumped until now.

Authentication is not required and he said the mail server is Qmail and not running anything special, just the basic stuff.

Anyone with a similar problem?

Help,
Randy
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lawmac
New Member


Joined: 26 Mar 2010
Posts: 1

PostPosted: Fri Mar 26, 2010 2:10 pm    Post subject: FOSCAM Reply with quote

I am having the same problem...I have used the same SMTP settings in outlook express and they work fine. There is something odd with the camera software.
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buellwinkle
Wizard


Joined: 28 Mar 2008
Posts: 2504

PostPosted: Fri Mar 26, 2010 9:23 pm    Post subject: Reply with quote

Work with Foscam. I had the same problem on the same camera and it was a firmware issue with Foscam. They sent me 3 files to upgrade and it worked fine. I can send you the files if you want but I won't be back in the U.S. until late next week. It's Saturday morning now in Shenzhen, so you may have to wait until Sunday evening to contact them. Also, make sure it's a real Foscam, because I have both real and clone and I updated both, but it took different firmware.

Foscam will have you give them numbers from the bottom of your camera to make sure it is Foscam. This is for your own good so you don't brick your camera.
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prairie tech
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Joined: 17 Mar 2010
Posts: 4

PostPosted: Fri Mar 26, 2010 9:51 pm    Post subject: Reply with quote

Please check in with me when you return to the USA. In the mean time, I will contact Shenzhen and explain the situation to them.

Thanks!!!!
Randy


buellwinkle wrote:
Work with Foscam. I had the same problem on the same camera and it was a firmware issue with Foscam. They sent me 3 files to upgrade and it worked fine. I can send you the files if you want but I won't be back in the U.S. until late next week. It's Saturday morning now in Shenzhen, so you may have to wait until Sunday evening to contact them. Also, make sure it's a real Foscam, because I have both real and clone and I updated both, but it took different firmware.

Foscam will have you give them numbers from the bottom of your camera to make sure it is Foscam. This is for your own good so you don't brick your camera.
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itsokrelax
Enthusiast


Joined: 06 Sep 2008
Posts: 205

PostPosted: Sat Mar 27, 2010 12:34 pm    Post subject: Reply with quote

I would check to make sure you have a domain name in your camera. Also check the ECM settings if your camera support it.
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prairie tech
New Member


Joined: 17 Mar 2010
Posts: 4

PostPosted: Wed Mar 31, 2010 1:36 pm    Post subject: Reply with quote

Do you mean domain name as in the name of the SMTP server? Yes that is done.

I worked with my Internet provider and he sat at his email server console while I attempted to send emails to it. He could see everything I sent him but his didn't know why his server would not accept my email.

Foscam sent me the latest firmware but it matches what my new camera already has in it.

I don't know of any ECM settings my camera has in it.

Randy




itsokrelax wrote:
I would check to make sure you have a domain name in your camera. Also check the ECM settings if your camera support it.
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itsokrelax
Enthusiast


Joined: 06 Sep 2008
Posts: 205

PostPosted: Fri Apr 02, 2010 1:03 am    Post subject: Reply with quote

No I mean domain name as in domain name.

Example SMTP transmision:

server: 220 hi I'm your server
you: EHLO <domain name> <---------- some email servers require this some don't
server: Well hello <domain name>
mail from: my email
OK you can send.
...
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prairie tech
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Joined: 17 Mar 2010
Posts: 4

PostPosted: Sat Apr 03, 2010 11:47 am    Post subject: Reply with quote

Yes I have the domain name of my email server listed in the SMTP line.

It is mail.farmtel.net

Foscam says I need to add a www to the front of that but my ISP says no. I tried it both ways and still no emails.
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buellwinkle
Wizard


Joined: 28 Mar 2008
Posts: 2504

PostPosted: Sat Apr 03, 2010 5:21 pm    Post subject: Reply with quote

Do you still need the firmware files for your Foscam? I PM'ed you but haven't heard back, just need your email address to forward the stuff I got from Foscam.
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itsokrelax
Enthusiast


Joined: 06 Sep 2008
Posts: 205

PostPosted: Sun Apr 04, 2010 10:47 pm    Post subject: Reply with quote

prairie tech wrote:
Yes I have the domain name of my email server listed in the SMTP line.

It is mail.farmtel.net

Foscam says I need to add a www to the front of that but my ISP says no. I tried it both ways and still no emails.


You are getting the 2 confused.

You should have all of the below in your camera:

IP Address.
Subnet Mask.
Gateway.
DNS Server.
Domain Name.
SMTP Server.

You could run your camera thru a hub and run wireshark to figure it out for sure.
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buellwinkle
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Joined: 28 Mar 2008
Posts: 2504

PostPosted: Mon Apr 05, 2010 11:41 am    Post subject: Reply with quote

Did did stuff I sent you help?
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re_gis
New Member


Joined: 10 Aug 2010
Posts: 1
Location: Valencia Spain

PostPosted: Tue Aug 10, 2010 1:04 pm    Post subject: Reply with quote

Hello
I have the same problem

" Test ... Failed
The server does not support the authentication mode used by the device "

Please, I should do.

my camera FI8908W Foscam purchased en Ebay ,..... Clone ?
Device Firmware Version 11.14.1.46
Device Embeded Web UI Version 2.4.8.12

I opened the camera,It has a chip Nuvoton

I hope your help,Thanks
Regards
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dexteryout
New Member


Joined: 31 Aug 2010
Posts: 1

PostPosted: Tue Aug 31, 2010 7:41 am    Post subject: Reply with quote

I am also having the same proble

also purchased from ebay

11.14.2.17
2.4.8.14

I upgraded the web UI firmwarebut still no joy
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