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Can't view IP cam outside of home network, any suggestions?


 
Post new topic   Reply to topic    IP Camera Forum Forum Index -> Troubleshooting
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bluesteel
New Member


Joined: 22 Sep 2011
Posts: 1

PostPosted: Thu Sep 22, 2011 5:51 pm    Post subject: Can't view IP cam outside of home network, any suggestions? Reply with quote

Hi, I'm brand new to the forum, it seems to be full of great information and knowledgeable people.
I am ultimately trying to view my IP camera from an android App.
The problem I'm having is that I can't view the camera from anywhere outside my network. I have spoken to the customer service at Linksys Cisco, and TZO with no resolution. Each person claims it is an issue with one of the other variables...
What I have done:
I have enabled port forwarding on the IP for the camera in the router 80-1024
I have tried setting up DDNS with TZO.com (wouldn't connect)
TZO customer service said, try TZO lite, and that would work for sure. (didn't)
I've spent many hours trying different variables, too many to remember or list.
I've searched, and read numerous articles, none of which resolved the problem.
Cisco, TZO, and Linksys customer service techs were unable to resolve either.
If anyone can shed any light my way, it would be greatly appreciated.

Linksys WRT54G Router
Linksys WVC200 Wireless G IP Camera
Time Warner/Roadrunner ISP
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Foscamdotbiz
Member


Joined: 12 Sep 2010
Posts: 24

PostPosted: Tue Nov 22, 2011 1:10 am    Post subject: Reply with quote

What WAN IP is your router showing? I had the same problem. It turned out to be an issue with Road Runner after I switched from Turbo to Extreme access. My Airport Extreme Base Station's WAN IP was showing a LAN 192.168.xx.xx IP. Their modem was set to Bridge Mode and wasn't giving my router a WAN IP. They switched something and now my WAN IP is 24.208.xx.xx and my cam can be seen on the Internet.
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Dave Merten
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buellwinkle
Wizard


Joined: 28 Mar 2008
Posts: 2504

PostPosted: Tue Nov 22, 2011 12:53 pm    Post subject: Reply with quote

The cable modem that you got from Time Warner, is it just a cable modem or is it a router too? You can tell if you connect just one PC directly to it, do an ipconfig command in a dos window and see what the IP is. If it starts with 10. or 192.168. it's a router too and you can't do port forwarding when you plug one router into another.
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For network camera articles and reviews, visit my blog at http://www.NetworkCameraCritic.com
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Foscamdotbiz
Member


Joined: 12 Sep 2010
Posts: 24

PostPosted: Tue Nov 22, 2011 4:06 pm    Post subject: Reply with quote

No, there was no router in it. They wanted to charge me another $4.95 a month to use their's for my wifi network. The tech told me it was a new model modem and they didn't know much about them. He couldn't get in it from the control panel on mine or his computer. He called his support and they were on the phone for about 1/2 hour. Finally they switched something on their end and I was getting my old IP back that I had on their Turbo modem. The first guy that was here the day before to install the new modem tried to tell me the problem was with my cam and they couldn't help me with that.
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Dave Merten
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