Paypal reward offered

[pfkorman]

I will deposit $5.00 into anyone's account who can help me. I made the mistake of buying a DCS-920 camera going on 4 months ago. It is not practical to use it because the email notification feature simply does not work. The only way to make the camera useable is to sit and watch it continuously. Email notification would be a great idea but 4 months of tech support interactions are of no use. Does anyone know the secret to making the email function work? I will transfer the reward as soon as someone can figure out how to get an email out of my camera before I toss it out the window.

[fatjohnny]

Sorry, can't help you. I have read the reviews on this camera and they are NOT good. I onced owned DLINK's first mechanical pan/tilt cameras years ago and it was a pile of crap. I bought two cameras and both stopped working in short time and both returned.

Recently I had to battle with DLINK's customer support over a router problem. Unfortunately, the customer support person could not speak English. Although the customer support person tried his best, communication was useless and my problem did not get resolved. I wrote to DLINK and actually got an appology, but they stopped short of admitting the problem with customer support was due to language barrier. If you read the letter from DLINK, you could tell the "real" root cause of the communication problem was left out because of senstivity issues with offshore customer support.

Hopefully someone here can resolve your issue. Too bad DLINK dropped the ball by ineffective offshore customer support.

John
New Jersey

[juliarichards16]