need Help WIth Vivotek Pz6112?

[jertex1903]

heres what i got, Vivotek PZ6112 network pan tilt zoom camera, in a outdoor dome housing. heres my problem the camera is mounting in the dome, there seems to be a power surge, but about every 20 mins or so the camera freezes. i replaced the dome, camera, ethernet cable, 24Vac power suppley, ran new electrical to location, still no luck, camera just stays in a frozen state, even after power cycling. ethernet cable tested, checks out. i have 24v to the dome and 12v to the camera, i've done everything in know how to do. does any one have any suggestions????

[use-IP]

If you test the camera elsewhere is it stable and OK?
(This should determine whether it's a faulty camera or problem with the location / install)

Maybe a UPS to smooth the mains power supply, if you think it is related to power disturbances?

Can you ping the camera's IP address after a glitch? i.e. is it still there on the network and responding?
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[jertex1903]

the camera test out fine in another location.

it is already on a ups

when the camera is in the housing, it does not show up on the network and i can not ping the camera, going to run i new data cable today but i dont think thats the problem, i tested the data and it comes up clean.

when i first encountered this problem after a month of trying to troubleshoot, i replaced everything, dome, camera, 24vac, ups, even got new electrical ran to location. still having the same problem